Last updated: 15 October 2026
Not quite the right bag? Something gone wrong? Let’s get it sorted. This page covers personal purchases from our online shop, alongside our Terms and Conditions.
1. Start here
Use our returns enquiry form below, or email us using the details that follow.
Email info@coraandspink.com with your order number, or enough information for us to find your purchase. Tell us whether you would like to cancel, discuss an exchange or report a problem. Please send returns to the address below, and include your order number or a note so we can match the bag to you.
Returns address
Jolly Ho Group Ltd1-3 Heathcote Way
Heathcote Industrial Estate
Warwick
CV34 6TE
United Kingdom
You do not need a returns form.
There is no special form or approval needed to exercise your legal cancellation right. A clear email or letter is enough. An optional cancellation form and our postal contact details are in our Terms and Conditions.
2. Changed your mind
For non-personalised goods bought online, you can cancel before delivery and up to 14 days after the day you receive your goods. For one order delivered in separate parts, the period generally runs from the day after the final item arrives. Send the goods back within a further 14 days of telling us you are cancelling.
Try the bag as you would in a shop. Please take care of it while deciding, and include any tags and packaging you still have. Opening packaging does not remove your cancellation right. If handling goes beyond what is needed to check the goods and reduces their value, we may make a deduction reflecting that loss. We do not charge restocking or cancellation fees.
You pay the direct postage cost for a change-of-mind return unless we agree otherwise. Keep proof of postage; it helps if a parcel takes the scenic route. Please pack the goods securely.
3. Your refund
We refund without unnecessary delay and within 14 days of receiving the goods back or evidence you have sent them back, whichever happens first. If there are no goods to return, we refund within 14 days of your cancellation notice.
For cancellation of a whole order, we also refund the cost of our least expensive standard delivery option. Extra charges for an upgraded delivery service do not have to be refunded for a change of mind. A partial return does not automatically entitle you to a refund of the original delivery charge.
Refunds use the original payment method unless you expressly agree otherwise, with no refund fee. We refund the price you paid, including any discount. Your bank may take time to display the credit, but that does not extend our legal deadline.
4. Exchanges, sale finds and gifts
Want another colour or size? Contact us and we will check availability for an exchange of a non-personalised item. Your cancellation rights remain the same. Sale items have the same statutory rights as full-price items.
For a gift, we can discuss an exchange with proof of purchase. Any refund goes back to the original payment method unless another method is expressly agreed with the purchaser.
5. Bags made yours
Bags embroidered with your chosen initials or word are personalised. We do not offer change-of-mind cancellations, returns, refunds or exchanges for the personalised bag or its embroidery charge. Other, non-personalised items in the order keep their usual cancellation rights.
This exception is set out in regulation 28(1)(b) of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Read our embroidery terms for the full details.
If we make an embroidery mistake, or the goods are faulty or not as described, your statutory rights remain unaffected. Personalised does not mean we get to dodge a problem.
6. A fault, damage or the wrong item
Please contact us with your purchase details and explain the problem. Photos are useful if you can provide them, but are not a condition of your rights. We cover reasonable return costs where the goods are faulty, misdescribed or incorrectly supplied; get in touch so we can arrange a suitable return.
Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described. You normally have 30 days to reject goods that do not meet those requirements for a refund. After that, repair or replacement is generally the first remedy, with a price reduction or refund available in the circumstances set out by law.
A fault appearing within six months is generally presumed to have been there at delivery unless we show otherwise, or that presumption is inconsistent with the goods or fault. After six months you may need to show that the problem was present when supplied. Six months is not the end of your rights.
For an agreed faulty-goods refund, we pay without unnecessary delay and within 14 days of agreeing you are entitled to it. Everyday wear, accidental damage and misuse are different from a fault when supplied. Unsure which it is? Ask us.
7. Returning from outside the UK
Contact us for the appropriate return instructions. Any import duties or taxes you paid directly to a customs authority may need to be reclaimed from that authority. This does not reduce any refund we are legally required to give you. Mandatory consumer rights applying where you live remain protected.
8. Still need a hand?
Email info@coraandspink.com. We would rather hear about a problem than have you quietly disappointed. Nothing on this page excludes or restricts your statutory rights.
